Q1: Have your Product Quality been Approved by Third Party Lab?
A: Yes, All products are strictly tested by our QC, confirmed by QA and approved by third party lab in China, USA, Canada, Germany, UK, Italy, France etc. So you will be assured with Good Quality if you choose us.
Q2: How do you treat quality complaint?
A: First of all, our QC department will do strict examination of our export products by HPLC, UV, GC , TLC and so on in order to reduce the quality problem to near zero. If there is a real quality problem ,caused by us, we will send you free goods for replacement or refund your loss.
Q3: How to cooperate with us?
A: You can contact us for cooperation through the website contact information, or contact with the salesmen in our company. We will connect you about the specific detail via email.
Q4: What about Sample?
Do you Accept Sample Order?
A: Yes, we accept small order from 100g and 1kg for your evaluation quality of our goods.
Can I get a sample?
A: Of course. For most products we can provide you a free sample, while the shipping cost should be undertaken by your side.
Q5: Is there any discount?
A: Yes, for larger quantity, we always support with better price.
Q6: Do you accept VISA business credit card ?
A: Sorry we don't accept VISA credit card, we'd like to accept T/T ,Moneygram ,Western Union ,Paypal.
Q7: How long does it take to the goods arrived ?
A: It is Depending on your location:
For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, EMS.
For mass order, please allow 5-8 days by Air, 20-35 days by Sea.
Q8: Do you have any reshipment policy ?
A: We have good after-sale service and re-shipment policy if the parcel lose;
Our long association with our clients has brought great benefits;
We always take the upmost care in the packaging of our products ;
Our clients will confirm this as even they struggle to find them without help at times;
But in spite of our best efforts it is still possible will seize a small number of packages;
In this circumstance we promise reship free to establish long term relationship.
Q9: How to proceed order?
A: Please Let me konw the items you are looking for,quantity and the destination country wihch help me to give you a right price;
After you confirm all details of order, pay money in advance and give us Shipping address.We arrange the shipment at first time after receive payment and offer after-sales service after you receive parcel.
More Questions ? - Contact Us :
Xi'an Miracle Biotechnology Co.,Ltd
Unit 1,Building E, Xi'an, 710000, China